We are quarantining all returned items for 3-4 days or possibly longer with the weekend. We do not process them at all before they are quarantined. They are taken to the basement and left to sit for the quarantine period.
Because of this, you may get an overdue notice from our system via email or text, that you have an overdue item(s) when you know that you recently returned them. Please wait a few days and see if it clears off your account when the quarantine period is over.
We know this is a confusing time so we thank you for your patience and understanding.
Because of this, you may get an overdue notice from our system via email or text, that you have an overdue item(s) when you know that you recently returned them. Please wait a few days and see if it clears off your account when the quarantine period is over.
We know this is a confusing time so we thank you for your patience and understanding.
RSS Feed
